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Feedback for Partners

Observing established agreements is key to a continued successful cooperation with our suppliers. To meet this requirement and to provide the opportunity to improve cooperative partnerships even further, the ZKW Group assesses all of its partners at regular intervals using objective criteria. The overall assessment is a compilation of the results of single evaluation groups and principal evaluation groups.

The goal of assessing suppliers is to maintain a system for partner management that ensures uncompromising quality and the highest possible level of customer satisfaction.

PPM 
Area
Customer
Production
Goods received
Target achievement
Customer complaint
Frequency
Adherence to schedules
Effectiveness
Adherence to quantity stipulations
Adherence to schedules
Quality


Soft Facts
Initial sampling
Development of know-how
Certificates
U-certificates
Q-certificates